Return Policy

Return Policy for Mochi Gardens 

At Mochi Gardens, we strive to ensure that our customers are satisfied with their purchases. Due to the custom nature of our products, please review our return and refund policy below:

• Eligibility for Returns: We accept returns only for items that are defective, misprinted, or damaged. Please contact us within 3 days of receiving your order to initiate a return.
• Non-Returnable Items: Custom printed shirts that are not defective or damaged cannot be returned. This includes items ordered in the wrong size or color.
• Return Process: To initiate a return, please use the Contact Form to submit a ticket with your order number and a description of the issue. We will provide instructions for returning the item.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
• Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7 business days.
• Exceptions: Sale items are final and cannot be refunded.